You have 60 days after purchase of a Niva Mattress to return it. We recommend sleeping on your mattress for 30 days to give your body time to get used to the new bed. Contact our customer service department at [email protected] for all returns. You must provide us with your order details and request to return your Niva product.
Once you are approved for a return, a team member will coordinate the process. In order to be approved for a return, you must still be in your 60 day window, you must have slept on it for at least 30 days, and the mattress must be undamaged and clean.
You will be refunded the full product price of the mattress less the value of any discount, interest accrued, and/or shipping charges.